SUPERTONE TERMS & CONDITIONS
All clients and visitors to www.supertone.fit are subject to SUPERTONE terms and conditions as expressed below.
SUPERTONE’s Terms and Conditions were developed to ensure that our clients are using our facilities and SUPERTONE’s standing and current rules, regulations, and requirements. By accessing, browsing, and/or using this website and its services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
RESERVATIONS + CANCELLATIONS
All SUPERTONE members must have an account with a valid email address, phone number, and credit card on file to register for classes. Registration for classes can be done using www.supertone.fit, on our app, or in-person at the studio. You may reserve classes 7 days in advance (for regular members) or 14 days in advance (the “VIP” add on) with the booking window opening at 4PM CST on Sundays. When the booking window opens, you are able to book classes starting Monday at 5AM, through Sunday at 3PM.
All classes must be canceled 6 hours prior to class time to avoid a late cancel fee of $10. Additionally, failure to show up for a class reservation will also result in a $20 fee for members, and an additional loss of class credit for Class Pass holders (5, 10 or 20 Class Pass.) Members may cancel classes via www.supertone.fit, through the SUPERTONE app, or by emailing the studio info@supertone.fit. VIP membership holders have a cancellation window of 2 hours before class time. There are no exceptions.
If a class is full and you add yourself to the waitlist, the same terms apply for a regular reservation. Should you make it off the waitlist the same cancellation policy applies. If you move off the waitlist less than 30 minutes prior to the class or during the night if it is a class prior to 8:00am the following day and cannot make it, you can call or email the studio and you will be early canceled and will avoid the late cancel fee and/or loss of credit.
SUPERTONE has a four (4) minute late policy once class has begun. If a member shows up after the 4-minute mark, they will not be permitted to enter the studio for safety reasons. This will result in a loss of credit and/or no-show fee of $20. There are no exceptions.
New members, and first time attendees may take their first class for free. This is a one time offering. If a new member signs up for their first class free, but is a no-show or late cancels the class, they lose their first class free opportunity. For more information on this, please email info@supertone.fit.
SUPERTONE understands that last minute emergencies and sickness occur. Please email info@supertone.fit to address these matters in regards to late canceling classes.
CANCELLING OR FREEZING A MEMBERSHIP
To cancel a membership, or break a monthly membership/ contract, members must email info@supertone.fit and give notice of intentions to cancel or break the contract 15 days ahead of the next monthly charge. For 3 month, 6 month and 12 month unlimited memberships, cancellation will only be approved with a written doctor’s excuse, or reasonable evidence that the member must relocate out of the Birmingham metro area.
If approved, members may freeze their account to lock in their current package and rate for $30 per month that it is frozen.
Our Class Passes have an expiration date based off of the class pass quantity. Once a class pass has been purchases, there are no returns or refunds given. If you purchase a Class Pass but are unable to use it for any reason and you would like to “gift” your Class Pass to another member, please email us at info@supertone.fit.
ADDITIONAL CHARGES
All clients are required to have a credit card on file for additional charges like no-show/late cancellation fees, rentals, and in-studio purchases. If you fail to pay any fees or charges when due, services or privileges may be suspended or terminated. You will be responsible for any fees accrued by missed payments.
Rentals
Cycle shoes with either SPD or Delta clips are required to attend our CYCLE classes. You may either bring your own or rent a pair for $3 at the studio.
A strength training mat, dumbbells and resistance bands are provided for the STRENGTH classes.
Merchandise
Water is available for purchase at the studio. There are also free water-filling stations available at the studio.
All merchandise purchased through the studio (including clothing and accessories) may be returned if unworn and unwashed 7 days after the original sale. Any already worn merchandise will not be accepted for return. Final sale items are not available for return.
SUPERTONE gift cards are valid toward memberships, class packages, and merchandise. They cannot be converted into cash value.
WHAT TO EXPECT IN CLASS
SUPERTONE conducts high intensity classes at varying levels of difficulty. Music will be played at a loud volume which may contain explicit language. If you are sensitive to heat or explicit music, please check with our front desk staff to find the right class to meet your needs. We also offer earplugs for those sensitive to loud music. For our cycle classes, be aware that riding an indoor cycle with little to no resistance can be harmful and result in injury and clients should therefore keep some amount of resistance on the bike at all times.
Please note that riders must be 4’11” at the minimum to participate in classes at SUPERTONE.
Additionally, we ask that you remove your indoor cycling shoes and walk with caution in the SUPERTONE facility.
PHOTO RELEASE
All clients and visitors to SUPERTONE must authorize SUPERTONE to take and publish any photographs and/or videos taken at the studio or at a studio event to be used on the website, social media, as well as any other publications.
I further acknowledge that my participation is voluntary and I will not receive compensation of any type associated with my participation in these photographs or videos and waive any right to ownership or royalties as a result of their use.
MINORS
You must be 16 years or older to participate in a SUPERTONE class. If you are under 18 years of age, we require your legal parent or guardian to sign a consent form in-studio prior to class participation. A minor consent form will be available upon request.
WAIVER + RELEASE
All Class Studios clients must sign the following waiver prior to attending their first class:
ACKNOWLEDGMENT OF RISK,
LIABILITY RELEASE AND WAIVER
PLEASE READ CAREFULLY BEFORE SIGNING. THIS IS A RELEASE OF LIABILITY & WAIVER OF LEGAL RIGHTS AND MUST BE EXECUTED PRIOR TO PARTICIPATION
Instructions: All individuals participating in a class, activity, or other program (the “Classes”) and/or using the premises, facilities, and equipment of Supertone, LLC (the “Company”) (the “Facilities”) must complete and sign this form prior to attending their first Class or using the Facilities.
The undersigned voluntarily chooses to participate in and access the Classes and Facilities and acknowledges that there are certain inherent risks and dangers in indoor cycling and exercise and in using indoor cycling and exercise equipment in association with the Classes and Facilities. In consideration for allowing the undersigned to participate in the Classes and utilize the Facilities, the undersigned represents, acknowledges, consents, and agrees as follows:
Risks and Dangers Attendant to Classes and Facilities. The undersigned acknowledges, understands, and agrees the risks and hazards associated with the Classes and Facilities. In addition, the undersigned acknowledges and understands that the Classes and Facilities could result in injuries, death and/or damage to property from a combination of factors including, but not limited to, accidents involving other participants; falls; the negligence of others or myself; pinches, bruises, abrasions, cuts and lacerations; musculoskeletal injuries including head, neck and back injuries; transmissible pathogen or disease; exhaustion; equipment failure; your own physical condition, and the physical exertion associated with Classes; or other causes. The undersigned acknowledges that the Classes are inherently dangerous and fully realizes the dangers and risks of participating in the Classes and Facilities. The undersigned hereby assumes all of the risks of participating in the Classes.
Release, Indemnification and Assumption of Risk. In consideration of the time, effort and expenses incurred by the Company, and the undersigned being permitted to participate in the Classes and utilize the Facilities, the undersigned agrees as follows:
(a) Release. THE UNDERSIGNED HEREBY IRREVOCABLY AND UNCONDITIONALLY RELEASES, FOREVER DISCHARGES, AND AGREES NOT TO SUE OR BRING ANY OTHER LEGAL ACTION AGAINST THE RELEASED PARTIES (AS DEFINED BELOW) with respect to any and all claims and causes of action of any nature whether currently known or unknown, which the undersigned has or may in the future have and which could be asserted on behalf of the undersigned in connection with the undersigned’s involvement as a participant in the Classes and use of the Facilities, including, but not limited to, claims of negligence, negligence per se, negligent misrepresentation, premises liability, tort claims, breach of warranty, statutory violations, and breach of contract. For purposes of this form, the term “Released Parties” shall mean the Company and its officers, directors, managers, employees, agents, representatives, members, contractors, assigns, and successors in interest.
(b) Indemnification. The undersigned hereby agrees to indemnify, defend, and hold harmless the Released Parties from and against any and all liabilities, damages, costs, losses, medical bills, expenses, costs, attorneys’ fees, and all other liabilities or damages of any kind or nature whatsoever, arising out of or related to or the result of the undersigned’s involvement as a participant in the Classes and use of the Facilities.
(c) Assumption of Risk. The undersigned agrees and understands that there are dangers and risks associated with participating in the Classes and use of the Facilities and that BODILY INJURIES, DEATH OR DAMAGE TO PROPERTY may result from participating in the Classes and using the Facilities, including, but not limited to, the acts, omissions, representations, errors, carelessness, and negligence of the Released Parties. The undersigned acknowledges that participation in the Classes and use of the Facilities is entirely voluntary. The undersigned also acknowledges that they are physically and mentally capable of participating in the Classes and Facilities. RECOGNIZING THE RISKS AND DANGERS, THE UNDERSIGNED UNDERSTANDS THE NATURE OF THE CLASSES AND FACILITIES AND VOLUNTARILY CHOOSES FOR THE UNDERSIGNED TO PARTICIPATE IN AND EXPRESSLY ASSUMES ALL RISKS AND DANGERS OF THE PARTICIPATION IN THE CLASSES AND FACILITIES, WHETHER OR NOT DESCRIBED ABOVE, KNOWN OR UNKNOWN, INHERENT, OR OTHERWISE.
Damage. Any damage to Company property, including, without limitation, the interior or exterior of the Facilities and Company equipment, that is caused by an individual participating in a Class or using the Facilities is the responsibility of said individual, and said individual is liable for the cost to repair any such damage as well as any cost for loss of the Company service due to such damage.
Name and Likeness. The undersigned understands that he or she my may be photographed while participating in the Classes and agrees to allow his or her photo, video, or film likeness to be used for any legitimate purpose by the Company without compensation or notice to the undersigned.
This Acknowledgement of Risk, Liability Release and Waiver shall be governed under the laws of the State of Alabama, and shall be construed broadly to provide a release and waiver to the maximum extent permissible under Alabama law. Any claim or cause of action arising under this agreement may be brought only in the federal and state courts located in Jefferson County, Alabama and I hereby consent to the exclusive jurisdiction of such courts. If any portion of this agreement is found to be void or unenforceable, the remaining agreement shall remain in full force and effect. The term of this agreement in indefinite, unless withdrawn by the undersigned in writing. I hereby certify that I have read this Liability Release and Waiver, fully understand its terms, understand that I have given up substantial rights by signing it, and sign freely and voluntarily and intend it to be a complete and unconditional release of any and all liability of the Released Parties.
REVISED TERMS + CONDITIONS
SUPERTONE may at any time revise these Terms and Conditions by updating this page. By using this website, you agree to be bound by any such revisions and should therefore periodically visit this document to determine the current status of our Terms and Conditions.